Terms and Conditions for A Spring Forward Ltd, trading as Helen ONeill Coaching
Please read these terms of use carefully before using this website.
By using this website or placing an order you are deemed to have read and agreed to these terms and conditions, together with our policies and legal documents on the Website www.helenoneillcoaching.com and/or www.coachwrite.co.uk
About
This Website is owned and operated by A Spring Forward Ltd, trading as Helen Oneill Coaching, a company registered in the UK. Company number 15602776 whose registered trading address is 124 City Road, London, EC1V 2NX.
Definitions
“Customer”, “You”, “User” and “Your” refers to you, the person accessing this Website and/or buying from Us and therefore accepting the Company’s terms and conditions and;
“User Account” or “Account” shall mean the online account maintained by the User at the Website to use the Services;
the “Company”, “Our”, “We” and “Us”, refers to Our Company, A Spring Forward Ltd trading as Helen ONeill Coaching.
“Party” or “Parties” refers to both the Customer/User and Ourselves, or either the Customer or Ourselves.
“Product” refers to a unique product provided by our Company as a result of Our commitment and services (“Services”).
“Content” refers to, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services.
Services
You can buy our Services from our Website, or following a detailed email proposal which we send you.
Services include any coaching, mentoring, digital content and associated products:
i) One to one sessions – these can either be a one off session, or as part of a programme. The sessions are facilitated on-line using video conferencing technology or in person at an appropriate venue. The cost of meeting room hire will be agreed in advance and payable by the Customer.
ii) Online training – self led training which includes videos, podcasts, workbooks, documents and other content. Either a stand alone course, or part of a programme that can be accessed via our online training portal or links provided.
iii) Standalone ebooks, workbooks, videos, or other content available for purchase either on this Website or via third parties such as Amazon.
Roles and responsibilities
In undertaking coaching and mentoring, you acknowledge that you are solely responsible for making and implementing decisions, plans, and actions. No warranty or guarantees are provided. Your results or success are not guaranteed.
You acknowledge that coaching is not therapy, counselling, or consulting. Please seek appropriate support as applicable
Eligibility
Our Services of for those aged 18 and over. You are responsible for ensuring that that these Terms and Conditions are in compliance with all laws, rules and regulations applicable to you.
The Services you purchase are for Your own use and are non-transferable to any third party.
Access
Access to the Services is your responsibility. You may be required to register for an account (“Account”) in which case you must make sure that log-in details are secure and your Account information is kept up to date. You must notify Us immediately if you become aware of a breach of security or unauthorised use of your Account at helen@aspringforward.com
If you wish to delete your Account you can contact helen@aspringforward.com
Ways of working
One to one sessions are either scheduled by You using an online scheduling tool, or agreed directly such as via email.
Group sessions may be recorded and made available to others. We will ask your permission before recording any sessions you take part in. One to one sessions are not recorded as standard.
One to one sessions will be held at a pre-arranged time. Where a change of time, or cancellation is unavoidable the following will apply:
i) Rescheduling – up to three sessions can be rearranged in a 6 month period. 48 hours notice is required to reschedule.
ii) Less than 48 hours notice will count as a completed session and full fees will be charged accordingly.
We reserve the right to suspend, restrict or stop any Services without being liable in any way.
Content
a) Notices and Restrictions. The Services may contain Content specifically provided by us, our partners or our users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.
b) Limited Licence
Any and all materials, paid or free, that You access on this Website or related domains are under the sole ownership or licensed use of Helen ONeill Coaching. Reproduction or redistribution of any Content without written permission, is prohibited.
Subject to these Terms and Conditions You are receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use of the Content you have purchased, or opted in to receive.
c) Availability of Content. We do not guarantee that any Content will be made available on the Site or through the Services. We reserve the right to, but do not have any obligation to: remove, edit or modify any Content in our sole discretion, at any time, without notice to you and for any reason.
Payment
We use a third-party payment process (“Payment Processor”) to bill you. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms and Conditions.
a) Unless otherwise agreed in writing, payment is in advance, in GBP, using the payment methods detailed on the Website or email proposal. Subject to Your consumer rights payment is non-refundable.
b) Payment Plans – Sometimes we offer an Instalment Payment option to make Our products more accessible to you. This is not a credit agreement regulated by the Financial Conduct Authority when you enter into a payment plan with us you are agreeing to pay the whole price for the product. You are required to pay each and all payment on time until the full payment has been made. If you default on the payment, we reserve the right to immediately revoke access to the product and you will be required to pay the outstanding balance of your payment plan in full to regain access.
c) Where applicable we may also recover reasonable costs including, but not limited to, legal costs and expenses incurred in obtaining payment
d) Cancellations:
You can request a cancellation of Your unused purchased within 14 days for a full refund. Once you have used the Services (e.g. attended a one to one session) or accessed digital content you will lose any cancellation right.
Data Protection
Your data is processed in accordance with our Privacy Policy which can be found here: www.helenoneillcoaching.com/privacy
Any information you share in the course of coaching and mentoring will be used to aid you in moving towards your objectives. Where this information poses neither legal or safeguarding concerns it will be treated confidentially. Any records related to the coaching or mentoring will be destroyed in line with Our records retention policy.
You agree you will keep any information shared with you during one to one or group sessions confidential.
Marketing
You agree we can reference the Services we provided you as part of our marketing efforts. This includes, but is not limited to:
i) Feedback you’ve provided about Us and Our Services, including your successes and comments shared on social media.
ii) Written materials, images, videos, and sound files which may be edited, or retouched without Us obtaining further consent
You can withdraw your consent to this by emailing us at helen@aspringforward.com
Indemnification
You agree you shall defend, indemnify, and hold Us harmless, as well as Our affiliates, agents, contractors, officers, directors, shareholders, employees, suppliers, and representatives from all liabilities, claims, and expenses, including any reasonable legal fees, that arise from or relate to you use or misuse of or access to the Site, Services, Content or otherwise.
Limitation of Liability
We will not be held responsible or liable in any way for the information, products, or materials that You request or receive . We do not assume liability for any third party conduct, accidents, delays, harm, or other detrimental or negative outcomes as a result of Your access of Our Offering(s) and related material(s).
Affiliates
This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of Your purchase through one of these links. We will use reasonable efforts to notify You when and where We have placed affiliate links
Term And Termination
The Company may terminate your access to all or any part of the Website, Services and/or Product(s) at any time, with or without cause, with or without notice, effective immediately. You can stop using our Services at any time. You may delete your User Account by Website features or notifying Us at helen@aspringforward.com When you decide to delete Your User Account, We will delete Your data in line with our records retention policy.
Generally
Third party rights: Nothing in these Terms and Conditions is intended to give any benefit to any third party, including any right to enforce any agreement with us.
It does not create a partnership, joint venture, or agency relationship between us.
Force Majeure: Neither of us will be liable for any delay or failure to perform any obligations if the delay or failure results from events or circumstances outside our reasonable control, including, but not limited to, acts of God, accidents, illness, including pandemic, war, fire, strikes, lock outs, communication failure, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we are entitled to a reasonable extension of time to fulfil our obligations.
All Rights Reserved
All rights not expressly granted in these Terms and Conditions of Use and Privacy Policy or any express written here, are reserved by Company.
Law and Jurisdiction
These terms and conditions of use and Privacy Policy are governed by, construed and enforced in accordance with English law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the United Kingdom.
Last updated April 2026